Booking cancellation request/notification via email MUST be made at least five (5) full days before the scheduled check-in date, with 20% of the total rate of your booking as cancellation fees applied
(+6% for payment via paypal/credit card).
Transfer charges applies for international transfer). No refund will be made for Booking cancellation request/notification less than five (5) full days before the scheduled check-in date.
CHANGE OF DATE POLICY
Change of date request/notification via email made at least five (5) full days before the scheduled check-in date: 20% of the total
rate of your booking as administrative fees applied.
Change of date request/notification via email made less than five (5) full days before the scheduled check-in date: 50% of the total rate of your booking as administrative fees applied. Change of date is subjected to availability
Gibbon Retreat will not accept any liability for failure to provide the service contracted or any of them due to circumstances beyond our control. Gibbon Retreat is not in a position to guarantee Guest’s safety against events including but not limited to accidents, personal injury, death, acts or defaults caused by third parties, acts of God, flood, theft or even acts of negligence. All activities have inherent risks to the Guest's health and safety and Gibbon Retreat will not be responsible for any eventualities related to any activities or services booked through this website.All vehicles are parked at the owners’ risk. Gibbon Retreat will not be responsible for theft or damage of the vehicle or any of its contents.
Gibbon Retreat will not be responsible for loss or damage of property left in Guest’s room and/or the Gibbon Retreat property during Guest’s stay. Guests are advised to obtain insurance to cover curtailment, and loss of luggage, personal effects, damages, personal injuries and money/valuable belongings.
The retreat is suitable for children aged 6 and above but due to the steep and uneven terrain we would advise you to exercise caution and to supervise your children at all times. The retreat is not liable for personal injury or accidents that may occur during your stay.
Maximum 2 pets are allowed per chalet/glamping unit. Pets are not allowed in the swimming pool and on the beds. Please pick up after your pet. We require pets to be under supervision at all times and not to be left unattended in the shed. Any disturbances such as barking must be curtailed to ensure other guests' comfort. We will not be responsible for any mishap, injury, accident, death, etc. of your pets in the retreat.
After your visit, we ask that you complete a short questionaire to assist us to make improvements, recitify any problems and to offer your own suggestions and experience of the retreat. We welcome all feedback.
Thank youCONFIRM AND PROCEED